Terms and Conditions


 

  • For Nathula & Tsongmo Lake Permits, each person of your group including children, need to bring 4 Passport size photographs & One Original Government issued Photo ID with Address such as Drivers License, Adhaar Card, Voter ID or Passport. For Children Irrespective of age, you need to bring their original Birth Certificate or School Id.   
  • Sikkim Government and the Indian Army reserve the right to cancel all trips to Nathula or Tsongmo lake on any given day without prior notice. ( Nathula is closed on Monday & Tuesday). 
  • In eventuality of Landslide or Nathula and Tsongmo Lake permits getting cancelled. The Sikkim government does not refund the application fees or permit fees. (So no refund will be made) In such cases an alternative sightseeing will be provided.
  • In Case any road is closed due to Landslide or any other reason, you have to pay the Extra amount for off route Journey to reach the destination.
  • Requested to you, Kindly bring your luggage as less as you carry. Because Total Areas are Hills and on Hills Area much luggages are not allowed.
  • Requested to you, Please keep your luggage and belongings at your own risk. We are not responsible for loss or Damage of your valuable luggage and belongings.
  • Requested to you, Please cooperate with us while tour is going on for betterment of your services.
  • Requested to you, do not irritate any driver, so that he can run smoothly on this hills area and do not request driver to stop the cars here and there. As this is totally hills area. Common parking lot is not available for any car. So, please maintain the appropriate timings for pickup and drop from the Hotels.
  • There is no Transfer Small Car costs are included in the package  if the Clients Opt for Sumo/ Bolero Car From Transfer TO and FRO from Taxi Stands to Hotel and Back.
  • There is no alteration will be possible during the tour for your settled itinerary, as per your opinion after booked the tour and no amount will be refunded for changes the same.
  • Hotel Confirmation is subject to Room’s Availability.
  • Cost Calculation: Below 5 Years child, treat as full complimentary and 5 Years and above will be applicable for full charges. 
  • All Car will be provided as Point to Point Basis not on Disposal basis.

THE ABOVE COST DOES NOT INCLUDE:

  • Airfare, Train fare, Insurance Premiums, Day Parking, Rafting, Ropeway Tickets and any Tolls.
  •    Cost for  service provided on guest’s personal request.
  •    Cost for personal expenses such as laundry, packaged drinking water, soft drinks, porter charges, tips etc.
  •   Difference in cost arising due to change in Taxes by the Government which will have to be collected directly ON ARRIVAL.
  •    Difference in cost arising due to change in Fuel price.
  •   Difference in cost arising due  to extra usage of vehicle, other than scheduled & mentioned in the itinerary.

 

Cancellation Rules:

  • Minimum Cancellation is Rs. 1000/-per Head.
  •  40% Between 15-10 Days Before Tour Departure.
  •  50% Between 10-05 Days Before Tour Departure.
  •  75% Between 05-01 Days Before Tour Departure.
  • 100% on the Same Day & No show.
  •   Cancellation charges as % of Total Tour Cost.
  • Your Booking will only be confirmed once the booking amount has been received. So kindly notify us once the transaction has been made. Kindly email us a copy or screenshot of the payment made.  Please Ensure that the payment is made well in advance so that we can make adequate arrangements for your travel.
  • All the belongings of you keep at in your own risk. We are not responsible for loosing any kind of belonging of yours.

Hope the above-furnished details are perfectly in order.  Should you require any further clarification / information, please contact us. We will be glad to answer them.  Assuring you  of our best services and prompt attention at all times!!!